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The earlier the better. You could apply at any time of the year but we can only do your tax refund for the past 5 financial years, so if you apply your tax refund after 31st of March you could lose the earliest years tax refund.
The IRD process refunds for the latest financial year from around mid-June, each year. For example, refunds for the 2017-2018 financial year will not be processed until sometime in June 2018. This delay in processing will not affect refunds for previous financial years.
Your Refund only files tax assessment if a refund is due, not if you are assessed as having tax to pay. Our cutting edge system has robust checks for only filing tax refunds, not bills, thus giving you a peace of mind.
Our standard fee for filing a personal tax summary is 15% (with NO minimum fee unlike other tax refund companies) per financial year. This make us the lowest compared to the top three online tax agencies in New Zealand for standard returns. See Our Fees structure for full details.
We have a no refund - no fee policy, thus if you aren't due a refund the service is 100% free for you. We are also the tax agent to offer no minimum fee.
We aim to know your tax refund result within 8 business hours. We also aim to have your tax refund paid to you in around 5 working days. However, sometimes it might take a longer:
If you are awaiting an email from us with your refund result, please check the Junk Mail folder to make sure your email provider didn't label us as spam. You can add '@yourrefund.co.nz' to your safe list to make sure that you always receive our emails.
We would keep you updated with your refund application via email.
After you submitted your application online you can check the progressing by signing in to My Account. Here you could update your personal information, and re-apply for new financial years. If you're unsure or have questions, you can also contact us via our secure internal chat.
We will keep you updated with your refund application via email.
We only need your basic information:
The best ID is a valid New Zealand driver's licence. You could enter your licence details during your online application and we will confirm this information electronically via the New Zealand Transport Agency (Equifax Verification).
If you do not have a valid New Zealand drivers licence we can also accept the following other forms of ID in combination with a completed Authority To Act form:
Absolutely. As a registered tax agent we are focus on confidential and are bound by the Privacy Act 1993 to protect your personal information. We would never disclose your information without your written consent except to Inland Revenue and Equifax Verification. Our website has the same technology as internet banking, ensuring your information is safe and secure.
Yes, we will fight for your tax refunds when you are overseas. You are more likely to get a tax refund if you left New Zealand. Let us to work on your side. If you have closed your New Zealand bank account we can also make payment to your local financial institution.
It is required by Inland Revenue that you advise us if your details have changed. This means your refund money and correspondence can reach to the right place. You can update your details by signing in to My Account or you can send us internal secure message.
It means we have the right to access the tax information about you from the IRD, so we can process your tax refund.
After we become your tax agent, Inland Revenue would forward us the tax refund and/or income tax correspondence which we then forward to you - generally via our internal secure email. Correspondence for all non-tax refund tax types will be sent directly to you by Inland Revenue. Please make sure both Your Refund and Inland Revenue always have your correct physical address and email address.
Yes, we will send you a myTax email every year to make the tax refund application easy for you. Once you click on the myTax link in the email, then we will manage the remaining tax refund for you in NZ.
This is an update to let you know Your Refund is now linked to your IRD account and we are working on your tax refund and tax return in NZ. This is for your record.
I received a letter stating that Your Refund bank account has been added to my IRD account in NZ, why?
The IRD NZ issued this letter stating that Your Refund trust account has been added to your account in IRD NZ system. This lets us keep track of your tax refunds so we can pay you on time. Refunds are paid into our trust account, we deduct our fee and pay you the refund balance. We will process your tax refund payment after we receive it from IRD. You will receive your tax refund within 5 working days after we process your tax refund payment.
Your Refund will act on your behalf, we will manage the transit between us and your previous tax agent, and we will give them a soft landing.
You might contact us (via secure email) and let us know. You could remove us as your tax agent at any time, however if we already completed your tax refund assessment and your tax refund in NZ is still being processed, then we can only withdraw your application after your refund has been completed. We will then de-link you as your tax agent with IRD. You need also confirm with the IRD that all your details are correct, including bank account details by calling 0800 227 774 as we are unable to update this information for you once you do not wish to use us.
We would strongly recommend you to keep us as your tax agent for tax refund in NZ, thus we can deal with all the hassle for you.
Yes, we can claim your donations rebate. Please upload your receipt via our secure login, and leave us a message. We will handle the rest with IRD.
Expenses can increase your tax refund (good thing to include expenses). There are certain expenses that can be claimed against your income in your personal tax summary. These include: Income Protection Insurance premiums, tax return preparation cost and certain fees charged on investments.
If you remain in a relationship with us, we will deal the tax return preparation cost for you and save you the trouble.
You may claim work related expenses if you received Scheduler Payments (Withholding payments, or WT has been used in the tax code). IRD requires receipts for all expenses you wish to claim.
This depends on when you were discharged from bankruptcy, If discharge happens before 31st Mar 2016, then we can help you.
If discharge happens after 1st Apr 2016, unfortunately we are unable to process any refunds on your behalf. You could talk to your official assignee or Inland Revenue directly in regards this matter.
Of course you could still receive your tax refund if it exceeds your debt. If you have arrears with IRD, normally they will offset your tax refund against your outstanding debt account. Unfortunately no one can stop this from occurring but we will update you if IRD do transfer your refund. You could look at your tax refund as an easy way to reduce your tax debt obligation if you are in this scenario, so don't be afraid to apply, use your tax refund to offset your IRD debt.
The Inland Revenue department may systematically transfer any refund towards any outstanding tax arrears on your account. Unfortunately no one can prevent this from happening. You may contact the IRD if you have further questions regarding arrears on your account.
An IRD number is a unique identification number from Inland Revenue (IRD NZ) that you’ll use throughout your life. Your IRD number could be 8 or 9 digits. You need to have your IRD number handy the 1st time you deal with us. Your employer and your bank also need your IRD number to take out the correct amount of tax from any money you earn. You can find out about IRD numbers and apply at the IRD website.
A tax year, also known as a financial year, refers to the period 1st April - to 31st of March. For example, the 2017 financial year starts on 1st April 2016 and ends on 31st of March 2017. This is different to a calendar year and it is important to remember that the IRD looks at your income in tax years.
Refunds cannot be processed for the latest tax year until mid-June following the end of that financial year, e.g. for the tax year ending 31st March 2017 refunds will not be released until mid-June 2017.
When you complete an application with us we are able to be 'linked' as your tax agent with Inland Revenue. This means that we have authority with IRD to view certain information, such as your income details, employer information, tax paid, etc. We use this information to prepare and lodge your tax returns. When we are linked as your tax agent, IRD will forward us relevant correspondence in regards to your income tax, which we then promptly forward to you.
PTS stands for Personal Tax Summary. A personal tax summary (PTS) is for salary and wage earners and shows your income and tax deduction details for the year.
An IR3 return is required when someone earns income other than salary and wages, such as withholding payments, or someone has lived outside of New Zealand for a certain amount of time. IR3 returns are different from a PTS as these are legally required and not voluntary. They can also take longer to process and involve more manual calculations than a PTS. You can view our fee structure for IR3 returns on Our Fees page.